Anyone tried Wen hair care products?

I have been using Wen for almost a year now and I love it. My hair stylist raves about my hair every month when she sees me. It's got color on it and she is amazed how the color does not change at all from month to month. It doesn't fade at all.

I learned about Wen from QVC and felt I had nothing to lose with their 30-day money back (incl. shipping) guarantee and they are so reliable. I got the instructional DVD also and it was very helpful to see exactly how all of the products should be applied, etc. The directions have to be followed to the "T" in order to get the best results.

Most of the reviews on QVC are glowing. With most hair and cosmetic products you will see a wide range of opinions but I think for the most part the Wen reviews are very positive.

I honestly think at least some negative reviews are due to the user not following the instructions. It is a new way of cleansing the hair so it takes a little getting used to. I even take mine to my beauty shop appointments as I don't want to use anything else!

Here's the link to Chaz Dean's site:
.:: Chaz Dean Studio ::. - New Products

I think QVC is out of the DVD... here it is on Chaz's site:
.:: Chaz Dean Studio ::. - Essentials

Here's the QVC link. Their prices are usually cheaper than on the Chaz Dean site: Wen Hair Care Products, WEN Hair Conditioner, Shampoo, Balm, Cleanser and more

There is one more site and that is the infomercial site. I know Crystal had great luck with them but I have a personal "thing" where I will not ever buy from an infomercial site. It doesn't look like this site has anywhere near the selection that QVC has. There are 5 different formulas available on QVC and I only see one on this site. Skimming the link above with the complaints .. I think those complaints are about the infomercial site, which are famous for having lousy customer service, which is why I won't deal with them ever. But again, Crystal had a good experience.
WEN Haircare

I placed my order on the 21st for the whole kit and it wasn't cheap! I also paid extra for the priority shipping which said it would be delivered in four days on the option list. (I'm very impatient) So I checked on the status today and it said it wouldn't be delivered until the 29th!

So I called QVC to see what was going on and to have my shipping charge adjusted to the regular shipping - I thought that was only fair.

So, the rep says that it said on the receipt it wouldn't be delivered until the 29th and didn't I notice that - no I didn't! I was very nice and said I just wanted to be credited back for the difference in priority and regular shipping since it was going to take just as long.

She tells me that she can't do that I should have noticed it said the 29th! And, then she tells me as a COURTESY they would adjust it this time, but I would have to call back when I received it and request the adjustment again because it had shipped today. Shipped today? I order it on the 21st! I asked her if she couldn't do it automatically - why should I have to call again and she just kept repeating she would do it as a COURTESTY but I would have to call back. COURTESTY MY BUTT!!!!

I just had to vent about this!!!!! This stuff better be good! LOL

I got so worked up I can even spell courtesy correctly!!! LOL

Linda