We use them and are happy with them. There are 3 vets at our Petsmart and I request one particular doc that Rex and I seem to click with best. We have the wellness plan and have never had to pay them, not even for nail trimmings, only for prescriptions. Our vet goes far beyond the call of duty and is very informative. I think it depends on the particular vets practices at the clinics. After all a person can go to a doc in the box and have a great experience and then next time see a different doc at the same practice and have a horrible experience. I am happy where we are at and plan to continue using Banfield clinic.