Oh the poor baby!!!
I agree with everyone who said that they would not have paid but would have made HER pay in some form or another.
I HATE leaving my babies at the groomers. This last time was the first time in a long time that I didn't do it and then go home to sob until it was time to pick them up. Especially Sir N.....I don't know why I worry about him more, but I do. Little C is also becoming more of a mommy's baby and is not that fond of being left with strangers anymore. Plus, the groomer we used recently is in the vet's office and considering how often she has had to visit HIM, I'm not surprised that she hates to go in there and gets all stressed out.
I went with this groomer because over the months, I have seen her handle and groom LOTS of dogs. I've never seen her even come close to losing her temper. She shows love to every dog she sees, no matter how filthy and matted they are when she gets them. I especially like the way she grooms the little ones--she sits down and holds them on her lap. I loved knowing that Little C would be getting cuddles as she gets groomed and felt sorry for Sir N that he is too big for that. (And he wouldn't agree to sit on her lap anyway)
Sir N was physically injured ONCE at a groomer's. I didn't know about it until later when he suddenly started limping. I took him to the vet panicked, thinking that he was going to need surgery on his knee again. The vet told me flat out that the groomer did it. He said that groomers have to hold legs very tightly and sometimes the legs get strained. YEAH RIGHT!!!! There was no call for the groomer to be pulling tightly on his leg! I caused a scene right then and there (unfortunately, I had already paid) and I never went back to that groomer OR that vet. (Hey, he CONDONED it!)