I worked in a Blockbuster for 4 years (during college) and I don't rent from them b/c I know lots of crazy stuff goes on there (Lost movies and such). That being said...I was called sooo many bad names that I won't even repete b/c people had late fees
Customers can be so rude. If someone walked up and said "I have a late fee can I pay it" I would always work with them to at least cut it in half or take care of the whole thing, but if some one walked up yelling and cussing at me I would never take away the late fee and would just tell the manager to deal with them. You catch more flys with honey i guess
I do have netflix and would suggest it to anyone who loves movies. That was the bad part about leaving blockbuster...we got 5 free rentals a week so I missed them alot! But I am in grad school so I don't always have the time to watch them anyway.