[saltymalty]

Hi everyone....I'm here to vent. I am actually fuming mad over a call I made to Overstock. Back two weeks ago, I ordered a trumpet for my son. It was a complete package w/case for the instrument. The first time he carried the case to his lesson, the handle came off. Not completely, just one end. The connecting screw stripped through the plastic handle. So I called Overstock CS...the first agent told me that my order was too old to do anything about (don't know how she figured that one) and hung up on me. I called back...the second agent told me there was nothing I could do short of returning the entire package (my cost to ship back, then pay shipping on new). When I asked to speak to a supervisor, he hung up on me too. At least I got his name. So I called back and finally reached a somewhat reasonable person who transferred me right away to a supervisor. Turns out the instrument came from a 3rd party vendor and they need to contact them to see if they'll replace just the case. He is supposed to call me back. If the vendor cannot, he sent me an e-mail stating that Overstock will supply a shipping return label and postage. If I do order a second trumpet, I will have to pay shipping though, which this month is only $1 so no big deal. I guess my gripe here is that why is it so difficult to take the time to resolve order problems? My family operates a wholesale business and I cannot imagine treating any of the customers so rudely! Single orders (one unit) are given just as much priority as the ones with 100 units. Anyone else out there experience bad customer service lately, or is it just me?

 

[saltymalty]

Originally posted by littlepeanut@Jul 28 2005, 07:59 PM
I can't believe they just hung up on you

It's been driving me crazy recently too, I mean the most simple things are all drawn out because we have to deal with moron after moron.  I must say that I had a problem with my Bareminerals order and the CS guy was the nicest person I've dealt with in a while.  He refunded my $$ and told me to keep the mistake order and he sent out my order again.  I was expecting a whole big ordeal, but it was almost too easy

  Makes me want to spend my money with them and not somewhere else.
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One of the reasons that I love Bare Escentuals/Bare Minerals too! They have great CS...don't forget to ask for your discount card when you order...they keep a running total of your orders and when you reach a certain amount via phone order (on the beauty hotline) you get a discount. They also offer a discount for your birthday!