<span style="color:#000080">I agree, taking a picture may be very helpful. Or just go over EXACTLY what you want, like say 3 inches of hair all over, or the tail long and the rest shorter. I had a experience similiar to the poster above...it was not good!!! I asked for a puppy cut, thinking I would get something a little longer, kind of fluffy looking...nope, it looked like they took clippers to her. :bysmilie: I really wanted to cry but at that point they can't put it back. I took her home and NEVER returned to that place!! In all honesty I guess they did what I said but there idea was different then the picture I had in my head. Now I found a new place that I give specific instructions to every time (even thought it's always the same lady). Hope that helpful. I do really think the term "puppy cut" can be interpreted so many different ways.</span>