Poor Maggie! I knew she had some mattes that went pretty far down to her skin (not all over)....but I took her to my groomer (trusted groomer) and she said that she would have to 'skin' Maggie because the mattes went so far down to her skin that she couldn't lift a comb underneath them. She also asked how I bathed Maggie. Did I bathe her in a swirling motion with the shampoo and conditioner and towel dry her that way? (which I do). She mentioned that you should vertically apply shampoo and conditioner and dry her that way with a towel (so that the fur does not matte). Is this true (guess so)? If so, do any of you have any tips on the proper way to shampoo and towel dry your dogs coat of fur?