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I am seeing red right now and just livid. I bath Max myself every 7-10 at home with Spectrum10 line and have no problem's at all. He has always gone to a groomer since a puppy with not a problem couple bad haircut's but nothing that stressed or harmed him. I started to grow him back into his coat this last month.

I changed groomer's from the one he had forever since honestly she gave him two poodle cut's she was a sweet girl just did not do a great job, but he always came back happy , clean and it looked sorta cute so I did not get upset, well when I decide to grow him out I needed a "more experienced' groomer to help me out at times due to me having a chronic illness that affects my joints and I would not trust myself doing his nail's, and bull's eyes is all so fast forward to current groomer I actually had a HUGE discussion with and goal's set on what I wanted, first time nothing but praise from her and I think she did wonderful and Max did great.

She never told me she would sometimes have helper's come in and just do them, I made it 100 percent clear I wanted one groomer on him and had no problem ever changing times appointments so he would always see her.

So today I pick him up in record time, he look's fine at first, the helper say she was HORRIBLE biting at her brush and would not stand still. While speaking to me she was very hyper and her English extremely broken, I asked her to please get the owner as Max has never been naughty there or at his other groomer so I am wondering what is going on. She says not in today!

She is very loud and keep's telling me how bad he was and then tell's me she cut his eye lashes off and shaved around his eye! WHAT!!! I pick up Max and leave at this point as she is really making no sense.

Now I just hung up with the owner she is like "Well maybe she is to rough with him" I was like you think? I then ask what was used in his eye as its bright red and weeping, swollen she says "I cant tell you my product's as then people just buy on their own" what the heck?

She then say's well I can see if she will pay half your vet bill's since she should not have done that to his eyes area and maybe the shampoo got in his eyes and maybe she was to rough and he reacted because she hurt him! All I can say right now is OMG.

I hurry up home show my hubby, he put Max's hair up to get it away from his eyes and then we flush it out, no better so off to vet. They flushed it and checked him out , he has a couple scratches on his eye from it and the lashes are poking right in his poor little eye :( He will be ok but I am sooo mad and flip they were like, Oh well it happen's how about a free cut? Over my dead body

sorry just needed to vent, trying to post a picture up of his eye :( I feel like a horriable Mom right now
 

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I would be furious. I would say they owe ALL of the vet bill, a personal apololgy and a FULL and TOTAL refund of anything you paid! And then they should just be sayin' a prayer that no permanent harm was done!

And you are NOT a bad Mom. You left clear instructions and they didn't follow! We went to one groomer, and when my DH went to pick my girl up, he didn't like the way the groomer was brushing her out. He said she was biting at the brush and the girl was brushing really roughly and not nice at all. He was livid. Good thing it wasn't me who saw that !! He's the nice one. LOL! Don't need to tell ya, never went back there, and told all the people who recommended them too!
 

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Wow! just wow! what a total idiot. You should tell your groomer you will sue her if she doesn't fire that incompetent. Max is going to be very scared for a while. Truly disgusting.
 

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Oh that's awful! I'm so sorry. I can't believe she suggested the girl pay HALF your vet bill. As a business owner, she should be covering ALL of your vet bill and then by whom and how it's paid between the business and the groomer is between them.
 

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Yes, they should pay the vet bill and refund your money. This is totally unacceptable. :angry: There are some good groomers but I have never run across one I cared for which is why I do my own.
 

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I will not take my babies to the groomers in this small town. You hear horror tales and when they tell me I can't be there for their care.....that is it. I am so sorry you had to go through this! I hope your baby's eye will be alright!
 

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Discussion Starter #11
Thank you everyone for your concern for Max understanding my frustration, I really wish I could do all the grooming on my own.

I only need a groomer for a couple little thing's :( I am so ticked off right now, now the poor little guy has eye drop's and ointment.

It amazes me how flip and non caring the whole attitude was, When she said for me to bring in the vet bill and she would "put on that lady's table" lady is not the term I am thinking either, that is nut's! As the owner of the shop she should have handled it not lets wait and see crap.

He is safe and will be alright , I wish there was a way to look up info on groomer's to locate one and such. I swear if Max start's having issues because this nut case I will be turning into a total B about it. I dont want her money I want her to be fired and the owner to tell other's that these other people work there or use a table whatever she is calling it.

Now have to find one I trust and is willing to work with him just in case he has some issues, so if anyone know's any kind & caring ones in Northern Il or Southern WI please let me know, I dont mind driving as long as they place the animal number one.

You know I can deal with bad haircut's and stuff but the second you hurt my babies you just crossed the line.

Max said thank you for all the well wishes he is feeling much better sitting on his Dad's lap and watching TV eating snack's I am not to know about (Male bonding lol)


Oh also looking at the replies why have so many of us had a cruddy time at the groomer's? I hope this is not some trend coming of people being so darn greedy that don't care even when they choose this profession.
 

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I'm so sorry that this happened. Those groomers are flipping idiots. I'll keep your boy in my prayers.

Have you asked your vet for any recommendations on a good groomer? I used to take the girls to the groomer at my vet, but had to stop for a while and I lost my spot. :( We were all very sad. But, they recommended several to me and when I asked about some others they would say yes or no. The girls at the front desk knew who was good and who was not. So, now the girls go to a wonderful man who loves them like his own and they are in and out and if I want to stay I can stay. I had just never thought to ask the vet about another groomer because they had their own. Hope everything works out for you. And, you ARE A WONDERFUL MOM!

Linda
 

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I'm sorry for you and your poor little dog.

Is there a mobile groomer that could come to your home? If there is, maybe you could watch to make sure your dog is handled and groomed the way you want. I may go back to using a mobile groomer that I trusted.

I think there is no licensing process for groomers, so it's hard to know if a new or different person is good. I wish there were! I have a few stories of my own. :(
 

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OMG, I am soooooooooooooo sorry you and your baby had to go through this. I can only imagine how you feel, but don't feel like you are a bad Mommy at all, your a great Mommy and nipped that right in the bud. Hugs to you and our baby. (Oh, I would have been realllll upset too).
 

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Unbelievable!!! Horror stories like this make me unwilling to leave my pups at the groomers!! I hope that Max feels better real soon.
 

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I am seeing red right now and just livid. I bath Max myself every 7-10 at home with Spectrum10 line and have no problem's at all. He has always gone to a groomer since a puppy with not a problem couple bad haircut's but nothing that stressed or harmed him. I started to grow him back into his coat this last month.

I changed groomer's from the one he had forever since honestly she gave him two poodle cut's she was a sweet girl just did not do a great job, but he always came back happy , clean and it looked sorta cute so I did not get upset, well when I decide to grow him out I needed a "more experienced' groomer to help me out at times due to me having a chronic illness that affects my joints and I would not trust myself doing his nail's, and bull's eyes is all so fast forward to current groomer I actually had a HUGE discussion with and goal's set on what I wanted, first time nothing but praise from her and I think she did wonderful and Max did great.

She never told me she would sometimes have helper's come in and just do them, I made it 100 percent clear I wanted one groomer on him and had no problem ever changing times appointments so he would always see her.

So today I pick him up in record time, he look's fine at first, the helper say she was HORRIBLE biting at her brush and would not stand still. While speaking to me she was very hyper and her English extremely broken, I asked her to please get the owner as Max has never been naughty there or at his other groomer so I am wondering what is going on. She says not in today!

She is very loud and keep's telling me how bad he was and then tell's me she cut his eye lashes off and shaved around his eye! WHAT!!! I pick up Max and leave at this point as she is really making no sense.

Now I just hung up with the owner she is like "Well maybe she is to rough with him" I was like you think? I then ask what was used in his eye as its bright red and weeping, swollen she says "I cant tell you my product's as then people just buy on their own" what the heck?

She then say's well I can see if she will pay half your vet bill's since she should not have done that to his eyes area and maybe the shampoo got in his eyes and maybe she was to rough and he reacted because she hurt him! All I can say right now is OMG.

I hurry up home show my hubby, he put Max's hair up to get it away from his eyes and then we flush it out, no better so off to vet. They flushed it and checked him out , he has a couple scratches on his eye from it and the lashes are poking right in his poor little eye :( He will be ok but I am sooo mad and flip they were like, Oh well it happen's how about a free cut? Over my dead body

sorry just needed to vent, trying to post a picture up of his eye :( I feel like a horriable Mom right now
I am not a lawyer, but, I would think you have every legal right to insist upon knowing what the name of the products are that were used on Max. What's not to say that Max could be allergic to something in one of those products??? If it were me, I would not let the owner get away with this. Our groomer for Snowball, Betsy, takes no offense when we ask her to use the shampoo the vet recommended and that we use for Snowball at home. I would also let her know you had to take Max to the vet ... however, not let her in on the details of the vet visit and diagnosis. Maybe she deserves to sweat it out and think a little bit more about what happened.

I'm sorry you and Max had to go through this. :grouphug:
 

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This is awful. Is it possible to stay and watch them do the grooming? I have not even looked at having someone else groom Lilly but I don't have any health issues yet. I don't think I could leave her alone.
 

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Wow! It is frustrating. The other day I picked up Ramsey at the groomer and she told me that he was biting her. I was thinking to myself lady you just ratted yourself out because the only time Ramsey nips is when someone is being too rough.
 

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I'm so sorry this happened to Max. This is one of those ultimate horror stories. The employer and employee are unbelievable. Is there some kind of chamber of commerce or BBB you can report this to? This is really misconduct. I would insist on all money back, an apology and all vet bills paid and I would spread the word of what happened. It's just inexcusable. I hope Max is okay after this but I'm sure that mentally it is a problem to build trust in a groomer after this...for both of you. I'm so lucky that I have a groomer who adores Tyler and who let's me stay with her while she grooms him.
 
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