I have had a very good experience with her. She absolutely loves her dogs. She is a nurse and has been helpful with various problems. I purchased my now 2-year old Romeo from one of her "protégées," under Victoria's guidance. He's a really wonderful dog, extremely beautiful, very smart and great temperament. It is true that he is larger than we had thought (not 5 but more like 7.5 pounds) and his coat is more wooly than silky. But that's not her fault. Two of three in that litter came out the wooly coat; one with the silky one. The father was a Korean champion and the thicker coat can come from the Korean lines. But his face and structure are just beautiful. The mother was the daughter of the grand champion Oscar from the Hollywood line. Victoria was always available to me for advice. When early on Romeo had a frightening reaction to the Advantix tick medicine, she immediately posted it on her Facebook page and I received many useful responses. It's hard to imagine that she was rude to any buyers - but I guess anything is possible. My experience has been good. Here he is, on my screen. I don't think you can get more charming than that!