According to my vet, whenever you are doing anything to them that has to do with grooming, no matter if it is trimming nails to removing hair from in the ear, always put them up to your level. It is like teaching them you are the alpha dog. You go down to their level when doing something they dont' like, they are being shown that they are running the show. Even though, th vet said this, I didn't believe him unitl I tried it myself. Just make sure that when you are done, you praise them verbally & then with a treat for doing such a good job of behaving.