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Discussion Starter #1
Has anyone else had a problem with Overstock.com?

I ordered two board books for my grandaughter from them yesterday. (She's addicted to the Glitter Fish series!) Paypal was an option so I paid for them during the checkout process by Paypal.

I have never ever had a problem with Paypal before.

This morning I received an email saying my order had been cancelled because they hadn't received payment! So I went to my Paypal account and verified that it had been paid. I responded and sent them a copy of the invoice showing the payment.

No one has answered either of my emails. I am so angry!

I seem to remember other SM people have complained about this company.
 

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Marj,

Sorry to hear you are having problems. Is this the overstock.com store or an individual seller that is selling on overstock.com? I've personally never shopped on O, because I am an ebay freak and really really like the fact that I can see their feedbacks (I personally dont shop with anyone unless they have a 99.9 feedback or better). I've read that overstock.com individual sellers are problematic.

Perhaps you can contact Paypal and get your money back. I would think that is the best way now.

Or hopefully they will respond to you soon.

PS> Did you get my order? i know this is unrelated, but just wanted to make sure that my bow order was clear?

Thanks,
Mimi
 

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I can't remember exactly what happened but a year or so ago I had a bad experience with them and vowed never to buy from them again.
 

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Originally posted by Holliberry@Oct 18 2005, 02:14 PM
Oh no
I hope you get it worked out, which I'm sure you will.  Its just so frustrating I know.  Thanks for the heads up though.

I will never order from them because I hate their commercials.
<div align="right">index.php?act=findpost&pid=110961
[/QUOTE]

What, you don't like the BIG O?
 

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Originally posted by Paris'Mom+Oct 18 2005, 03:22 PM-->
<!--QuoteBegin-Holliberry
@Oct 18 2005, 02:14 PM
Oh no
I hope you get it worked out, which I'm sure you will.  Its just so frustrating I know.  Thanks for the heads up though.

I will never order from them because I hate their commercials.
<div align="right">index.php?act=findpost&pid=110961
What, you don't like the BIG O?

<div align="right">index.php?act=findpost&pid=110965
[/B][/QUOTE]

I hated their commercials, too. They thought they could re-invent themselves as an e-bay wannabe. I don't think it worked.
 

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Discussion Starter #7
Originally posted by Paris'Mom@Oct 18 2005, 02:17 PM
PS> Did you get my order? i know this is unrelated, but just wanted to make sure that my bow order was clear?

Thanks,
Mimi
<div align="right">index.php?act=findpost&pid=110962
[/QUOTE]

You bows were mailed out this morning!

I ordered directly from the company. I did an internet search for other books in the series and came up with Overstock and Amazon. Overstock was $1 cheaper each book plus had a $1 shipping special this week so I ordered from them.

I can probably dispute the charge through Paypal but what a hassle! I have never had problems with Paypal payments before.
 

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Originally posted by LadysMom+Oct 18 2005, 02:46 PM-->
<!--QuoteBegin-Paris'Mom
@Oct 18 2005, 02:17 PM


PS> Did you get my order? i know this is unrelated, but just wanted to make sure that my bow order was clear?

Thanks,
Mimi
<div align="right">index.php?act=findpost&pid=110962
You bows were mailed out this morning!

I ordered directly from the company. I did an internet search for other books in the series and came up with Overstock and Amazon. Overstock was $1 cheaper each book plus had a $1 shipping special this week so I ordered from them.

I can probably dispute the charge through Paypal but what a hassle! I have never had problems with Paypal payments before.
<div align="right">index.php?act=findpost&pid=110969
[/B][/QUOTE]

Thank you! I'll take pictures for you!
 

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Discussion Starter #9
Well, I got an apologetic email from them this morning and they asked me to send them the transaction # so they could straighten it out.

I'll already sent them a copy of the invoice once already! (Yes, it was completed)

They need to worry less about the Big O and more about customer service IMO!
 

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I had some problems with them on my one and only order...my son needed a trumpet and they had the best price by far on a brand new instrument with case. We received the instrument, however, the case was damaged and the handle fell off after using it once. I called their customer service...the agent hung up on me when they said it couldn't be returned. I was within their return time frame and was asking for just a new case, not instrument. After several more calls, I finally got a CS person who straightened everything out and shipped a brand new case at no charge. While the instrument is very nice and the price was unbeatable, the experience was less than pleasant.
 

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Discussion Starter #12
I do remember your posts about the trumpet - I knew there had been another thread here on Overstock.com.

This is my first order, too, and never again. I saved a couple dollars on the price, but it sure wasn't worth the hassle.
 

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I had to be the lone person who has had a good experience, but I am.

I started ordering from them a couple years ago and every single thing I have ordered has been wonderful...I usually get bedding type items. Down comforter, things of that natrue. And I also ordered a very expensive string of Pearls for my daughter that were incredible. I was worried at the time, but they were there in 2 days.

Sorry you are all having so much trouble.
 

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Discussion Starter #15
I'm not sure yet that they are going to straighten it out. I got the apology email, have sent a copy of my Paypal invoce twice, but haven't heard back yet.
 

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I have ordered things two different times from Overstock.com and had no issues w/ either order. The first was a king sized quilt and the second was a roman tub faucet. Both came brand new and in beautiful condition. No shipping issues either.
 

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Originally posted by Holliberry@Oct 18 2005, 02:14 PM
Oh no
I hope you get it worked out, which I'm sure you will.  Its just so frustrating I know.  Thanks for the heads up though.

I will never order from them because I hate their commercials.
<div align="right">index.php?act=findpost&pid=110961
[/QUOTE]


It's all about the "O"!
I can't STAND that commercial....
 

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Discussion Starter #18
For those of you (K&C's Mom, Saltymalty) who spoke to someone in customer service to resolve your problems, did you mean by telephone? I can't seem to find an 800 number to call.

The last email I got from them was last Thursday morning when they said they would have to "escalate" their research since the 2 day time frame for reporting it had passed! I reported it the moment I got the email from them that my order had been cancelled which was less than 24 hours later!

I hate this company! I have never ever had a problem with another company paying through Paypal during the checkout process.

I have certainly gotten enough emails from them encouraging me to reorder the books, but no $$$$! Do they think I am a complete idiot? Like I would try again to lose more money!!
 

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Marj, I just used the 800 number from their website and hit the button for the CS prompt. It took several tries, even before the infamous hang up.
 

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Discussion Starter #20
Originally posted by saltymalty@Oct 25 2005, 12:44 PM
Marj, I just used the 800 number from their website and hit the button for the CS prompt.  It took several tries, even before the infamous hang up.
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I can't even find a phone number on their website. They obviously don't want to be contacted by phone!
 
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