Denise, track your Cherrybrook order. I had a problem with them just recently.
I have ordered once or twice from them before and not had a problem, although I do have an attitude about their shipping being so much higher than anyone elses and so slow, to boot. $10 shipping on a $35 order is ridiculous. Revival charges $4 and I get my order in 3 days.
Anyway, I they told me that my order would take 5-7 business days. After 2 weeks "real" time, I called them on Monday to check the status. I was told that it hadn't even shipped and they didn't know why. The rep finally offered to call the warehouse and I held on for ages. She finally got back on and told me that one of the items was out of stock which is why it hadn't shipped.
In this day and age I have never heard of a company not having information in their computer about things being back ordered or out of stock. She gave me some excuse about having 3 different warehouses.
This company isn't computer savvy. The girl took my order by hand- she had me hold on while she got another order form, then told me not to speak so fast because she couldn't write fast enough! I asked if they were computerized as I was amazed and she said that customer service was, but the ordering dept. hadn't gotten to that point!
Anyway, I was so mad! After 2 weeks, I never got a card or phone call telling me that the one item was out of stock! The rep offered to go ahead and just send the Ice on Ice, but I told her to cancel the order. I wasn't about to spend $8 shipping on a $10 item! She swore my credit card hadn't been charged, but now I have to wait for my statement and check.